We want you to enjoy living in your home, but you also have rights and responsibilities as part of your tenancy agreement.

Your tenancy agreement is a legal contract between you and us. It ensures we meet our responsibilities as landlords while you take care of your home, pay your rent on time, and be a considerate neighbour. 

You will have signed and received a copy of your tenancy agreement before you move into your home. Please keep it in a safe place. 

What are my responsibilities?

  • Paying any rent and service charges
  • Keeping your home in good condition and reporting any repair issues
  • Ensuring you or your visitors do not cause any nuisance or annoyance to others
  • Allowing access for mandatory repairs, gas servicing and electrical testing
  • Maintaining your garden and communal areas to an acceptable level
  • Requesting changes to your home so that we can give you the necessary permissions.

What are our responsibilities?

The Decent Homes Standard has been set by Government and all our homes must meet the standard. This means we are responsible for making sure your home is safe, healthy, and free from things that could cause you or anyone living in your home serious harm. 

Here's a quick guide to our responsibilities. We'll :

  • Contact you if there’s a problem with how you’re managing your tenancy
  • Carry out repairs which are reported to us in a timely manner
  • Keep you informed of any planned maintenance and cyclical work required to your home
  • Inform and consult with you on the rent increase and on any changes to the service you receive
  • We won't enter your home without you providing access.

 

Related resources

Park benches in from of green and flats

Rent and service charges

Service charges usually cover things like communal area repairs and ground maintenance. Learn more about our service charges and ways to pay.
Rent and service charges
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Home safety

We look after our homes and make sure they are in a good state of repair. We comply with all safety regulations and ensure you know where to get help if there’s an issue.
Home safety
Man on phone

Request to make a complaint

When the level of service we’ve provided falls short, we want you to let us know so we can make every effort to put it right.
Request to make a complaint
Woman painting a wall

Home improvements

Find out more about what improvements and changes you can make to your Peabody home. And what you need to do before you start any work.
Home improvements
Flats

Subletting your home

Thinking about subletting your home? Find out whether your lease allows you to, and if it does, what process you need to follow.
Subletting your home
Couple Looking At Laptop

Subject Access Request (SAR)

Want to find out more about the information we hold about you? You can request your personal data by using the Subject Access Request (SAR).
Subject Access Request (SAR)
People In Shadows

Antisocial behaviour

It’s important to us that our residents live together in an environment of respect and tolerance. So we won’t put up with antisocial behaviour in any form.
Antisocial behaviour
Man Looking At Document

Policies and insurance

Here you can find our policies and insurance information.
Policies and insurance
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My Peabody

Here's where you can view your statements, make payments, update your personal details, and much more. It’s simple, safe and is available 24/7.
My Peabody

What can I do if I can't look after my home?

  • If you are having any problems looking after your home, please speak to us
  • We understand there are many reasons you may find it difficult to look after your home and we can help you. We have lots of support available – we can help you to create an action plan and resolve the problem.
Contact us