Putting things right, what are your options?
We always try to do our best but recognise that we don't always get things right. When the level of service we’ve provided falls short we want you to let us know so we can make every effort to put it right.
When you let us know that something has gone wrong, there are two routes that we can take, depending on whether you’re looking for us to focus on quickly resolving an issue, or whether you want us to investigate it as a formal complaint. We’re happy to follow whichever route you would prefer.
Resident support and resolution
If you’re not happy with the level of service we’ve provided, please use the online form. You can call us too on 0300 1233456 and speak to one of our dedicated contact centre team. They’ll work with you to resolve issues as quickly as possible.
Make a formal complaint
If you would like us to log and investigate the service we’ve provided as a formal complaint, please use the online form. You can call us on 0300 1233456 and speak to one of our dedicated contact centre team, who will log the complaint for you.
How we deal with complaints
We always try to do our best but recognise that we don't get things right every time.
Information about complaints
Additional information about our complaints service and performance.