Your rights and responsibilities as a leaseholder or freeholder are set out in your lease or transfer agreement. Shared owners are also leaseholders. As a homeowner, you're generally responsible for repairs within your property.
When you complete your purchase, your solicitor provides you with a copy of your lease or transfer agreement. If you can't find that copy, you can request one from the Land Registry.
What are my responsibilities?
Leaseholders and shared owners are, in general, responsible for:
- Paying any service charge and rent by the agreed dates.
- Seeking our written permission before carrying out any major alterations to your home.
- Maintaining and repairing the inside of your home, including fixtures and fittings.
- In the event of major works activity you'll be required to allow our contractors access to your home to carry out any necessary repairs. This will happen with notice (which you'll receive in writing from us) or immediately in an emergency.
What are our responsibilities?
Here's a quick guide to the main points. We:
- Won’t change your lease without your permission
- Will tell you about any rent and service charges which must be paid
- Will tell you in advance about any changes to your rent or service charge
- Will consult you on how we manage your home and services
- Will consult you on any long-term planned maintenance and improvement works we would want to do (as set out in Section 20 notice of the Landlord and Tenant Act 1985)
Check your lease or transfer agreement for more information and details.
Related resources
Rent and service charges
Service charges usually cover things like communal area repairs and ground maintenance. Learn more about our service charges and ways to pay.
Home safety
We look after our homes and make sure they are in a good state of repair. We comply with all safety regulations and ensure you know where to get help if there’s an issue.
Request to make a complaint
When the level of service we’ve provided falls short, we want you to let us know so we can make every effort to put it right.
Home improvements
Find out more about what improvements and changes you can make to your Peabody home. And what you need to do before you start any work.
Subletting your home
Thinking about subletting your home? Find out whether your lease allows you to, and if it does, what process you need to follow.
Subject Access Request (SAR)
Want to find out more about the information we hold about you? You can request your personal data by using the Subject Access Request (SAR).
Antisocial behaviour
It’s important to us that our residents live together in an environment of respect and tolerance. So we won’t put up with antisocial behaviour in any form.
My Peabody
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