Am I allowed to install a smart meter?
You don’t need permission from Peabody to install a smart meter. This is between you and your energy supplier.
Our new energy advice service run by AgilityEco provides free energy and water-saving advice sessions for all our residents. This includes advice about the pros and cons of having a smart meter installed.
Should you wish to speak to AgilityEco, please call the Customer Hub on 0300 123 3456, or book your free session the Peabody website.
How can I be more environmentally friendly in my home?
Besides saving water and energy in the home, other things you can do to help the environment and reduce your carbon footprint are:
• Walk, cycle or use public transport instead of using a car, especially for shorter journeys.
• Recycle as much of your waste as possible. Most local authorities will recycle your paper, cardboard, glass, tin cans and plastic. Some will also recycle your food waste.
• If you have a garden then you can grow your own organic vegetables, compost your food and garden waste or install a water butt to water your garden from the rainwater.
• Buy local, natural or ethically-sourced products or those with a sustainability accredited logo, such as ‘FSC-certified’ (Forest Stewardship Council) paper and wood.
• Help to enhance your local natural environment by encouraging wildlife through installing window boxes for flowers, bird boxes or bird feeders on nearby trees or walls and ‘bug hotels’ in gardens.
• Take part in local events, get to know your neighbours and help to build stronger, more resilient and sustainable communities.
How can I save money on my water bills?
Peabody's Energy Advice Service are available to discuss how to save money on your water bills.
Call us on 0300 123 3456 to enquire, or alternatively head to the Peabody website, and complete a form for the Energy Advice service.
After you complete the form, Agility Eco will call you within five working days to arrange a date and time for your energy advice telephone call. Please expect a call this number: 0800 073 9212.
The length of the call depends on what help is needed.
After your energy advice telephone call you will receive a summary in the post with all of your advisor’s recommendations.
I am looking to buy a home, what can I look out for if I am interested in a sustainable home?
Every new home will have an Energy Performing Certificate (EPC) to say how energy efficient the home is. The EPC of a home will be classified between A as the most energy efficient through to G for the least energy efficient, so look out for an A or at least a B.
I rent my Peabody home, what kinds of changes can I make to make my home more energy efficient?
Peabody's Energy Advice Service are available to discuss how to make your home more energy efficient.
Call us on 0300 123 3456 to enquire, or alternatively head to the Peabody website, and complete a form for the Energy Advice service.
After you complete the form, Agility Eco will call you within five working days to arrange a date and time for your energy advice telephone call. Please expect a call this number: 0800 073 9212.
The length of the call depends on what help is needed.
After your energy advice telephone call you will receive a summary in the post with all of your advisor’s recommendations.
My energy bills are high, what can I do?
Our Advice and Wellbeing team can help you reduce your annual energy costs and give advice on how to spend less on household bills.
• More about how you can access Pocket Power and LEAP to reduce your annual costs
• Have the chance to clarify any jargon or technical terms you may not understand
• Learn about how to apply for discounts
• Ask questions based on your current situation and needs.
To get started, contact our Advice and Wellbeing team.
My water bills are high, what can I do?
Firstly you need to check if you have a leak, and if so report a repair to us. You can do this by calling us on 0300 123 3456 or by submitting a webform via the website.
If you don’t have any leaks and feel that your water bills are too high (the average water bill in the UK is £385 per year) there are a few things that you can do:
If you are on rateable billing (fixed rate) it may be cheaper to switch to a water meter.
With a water meter you will be charged for the water that you use. It’s free and could save you money.
If you wish to speak to Peabody's Energy Advice Services, head to the Peabody website, and complete a form for the Energy Advice service.
After you complete the form, Agility Eco will call you within five working days to arrange a date and time for your energy advice telephone call. Please expect a call this number: 0800 073 9212.
The length of the call depends on what help is needed.
After your energy advice telephone call you will receive a summary in the post with all of your advisor’s recommendations.
Will Peabody install a car charging point in my area?
The first of our on-street Electric Car (EV) charging points have been installed in our lamp posts in Thamesmead, as part of a wider contract to install 50 charging points across our estates in London over the next four years.
Our charge points are available in the following location:
Location & Serial Number
87 Poplar Place, Bexley- 08611
Aspen Green, Thamesmead- 00846
Shaw Close, Greenwich- 08606
Saunders Way, Thamesmead- 07728
Redwing Path, Thamesmead- 08018
All units and their availability can be viewed on the SureCharge app.
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