How can I contact you?
You can contact us by calling the contact centre on 0300 123 3456. Our contact centre is open Monday-Friday 8am until 6pm. You can also contact us via My Peabody.
I have no food, where can I get help?
You can contact us by calling the contact centre on 0300 123 3456. You can also send in a webform via the Peabody website.
How can I get a job at Peabody?
You can contact us by calling the contact centre on 0300 123 3456. You can also contact us via My Peabody.
How can I get in touch with my Neighbourhood Manager?
You can contact us by calling the contact centre on 0300 123 3456. You can also contact us via My Peabody.
How can I make a complaint?
You can contact us by calling the Contact Centre on 0300 123 3456. You can also contact us via My Peabody.
What are your customer services phone number and e-mail address?
You can contact us by calling the contact centre on 0300 123 3456. You can also contact us via My Peabody.
What are your Contact Centre opening times?
Our contact centre is open Monday-Friday 8am until 6pm. You can contact us by calling the contact centre on 0300 123 3456. You can also contact us via My Peabody.
What is your office address?
Our head office address is: Peabody, 45 Westminster Bridge Rd, London SE1 7JB.
You can contact us by calling the contact centre on 0300 123 3456. You can also contact us via My Peabody.
Which office do I send post to?
If you want to write to us, or send documents, regardless of which is your local office please send all correspondence to our head office at Westminster Bridge Road, 43 Westminster Bridge Road. London, SE1 7JB.
We will pass the correspondence on to the right member of staff within 24 hours and will scan your correspondence onto our main system so that we have a record of it.
Can you provide adjustments to services?
We're committed to improving accessibility to all our customers and to provide any reasonable adjustments to our service to ensure that no one is disadvantaged. We will discuss with individuals their specific needs, but some examples could be:
- Providing information and responses in alternative ways when this will be helpful such as large print, translated into another language
- Providing a language interpreter
- Providing additional support for customers with communication or learning disabilities
- Providing additional support for customers with physical/mental health conditions
- Having a zero tolerance towards harassment
- Monitoring customer access and satisfaction in all areas
- Where we can, adapt homes and services to meet the needs of individual tenants
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