Make a payment

Yes, we will accept a payment from someone who is not the account holder. However, for data protection reasons we cannot disclose any information to you regarding the account.

Unfortunately, we cannot accept rent payments in cash at our offices.

However, you can pay cash at a Paypoint location. Please remember to take your rent card with you when paying at a Paypoint location. 

Please note payments made in this way will take up to three working days to show in your rent account.

Direct Debit is a simple and convenient way to pay regular outgoings like your rent. Once setup, you can relax safe in the knowledge that you won’t forget those important payments. Set up your online Direct Debit today.  

You can request an email receipt if you make a payment over the phone. Email receipts are sent automatically if you pay online or via the app.

Direct Debit is a simple and convenient way to pay regular outgoings like your rent. Once setup, you can relax safe in the knowledge that you won’t forget those important payments. Set up your online Direct Debit today.  

Rent is due in advance. You can pay weekly, fortnightly or monthly.

However, if you have a court order or agreement in place on your rent account you’ll need to speak to our collections team before making any changes to when you pay. You can contact the team by calling 0300 123 3456.

You can request a new rent card by email or by phone on 0300 123 3456.

You should receive the rent card within two weeks of us processing your request.

You can make payments to the Coutts bank account named ‘Peabody Rent Account’, Sort-Code: 18-00-02, Account Number: 0957 4174.

For those living in Essex, you can make payments to the Coutts bank account named ‘Peabody South East (PSE)’, Sort-Code: 18-00-02, Account Number: 07531761

Please ensure that any transactions are referenced with your account reference number, along with your address or full name. This is to ensure that payments can be lodged onto your rent account.

• You can pay online, please ensure you have the 19 digit number from your Allpay card to hand
• By using your rent card at any post office, or shop showing a Payzone sign
• By downloading the Allpay app to your smart phone
• By calling Allpay’s call centre on 0330 135 9510 any time of the day, seven days a week.
• You can also call our Contact Centre on 0300 123 3456, and use the automated service or talk to one of our agents. 

We accept all major credit and debit cards, except American Express (Amex) and Diners Club cards.

No, unfortunately we cannot accept cheque payments in our offices or via post.

You can pay your rent by any of the following methods:
• Direct debit
• Telephone using a debit or credit card. You can contact us on 0300 123 3456 (calls charged at local rates). L
• SMS text message (takes you to the allpay website)
• My Peabody: Pay your rent online using My Peabody. You can also see your rent and service charge payments, set up direct debits and view transactions
• Swipe card: use your swipe card at any Post Office or Paypoint outlet.