Our insurance policy details

For liability claims against Peabody for incidents occurring after 29 July 2023, the MOJ Portal ID information is:

Insurer: Protector

Policy: 136864-2.1
Portal Compensator ID: C00585
Email: claims@protectorinsurance.co.uk

 

For Liability Claims relating to Legacy Peabody residents up to 29 July 2023, the MOJ Portal ID information is:

Insurer: Zurich Municipal

Policy: JHA-22S357-0053
Portal Compensator ID: C00650
Email: zmflc@uk.zurich.com

 

For Liability Claims relating to Legacy Catalyst residents between 31 March 2023 and 29 July 2023, the MOJ Portal ID information is:

Insurer: Zurich Municipal

Policy: JHA-22S357-0053
Portal Compensator ID: C00650
Email: zmflc@uk.zurich.com

For liability claims relating to legacy Catalyst residents before 31 March 2023, please contact us.

Our policies

Here you can find a list of all policies that relate to your leasehold or tenancy.

Download our

Aids and Adaptations Policy

Download our

Alternative Accommodation (Decants) Policy

Download our

Antisocial Behaviour Policy

Download our

Business in the Home Policy

Download our

Communal Areas Fire Safety Policy

Download our

Compensation and Remedies Policy

Download our

Complaints Policy

Download our

Damp Mould and Condensation Policy

Download our

Domestic Abuse and VAWG policy

Download our

Equality Diversity and Inclusion Policy Colleagues and Customers

Download our

Estate Management Policy

Download our

Hate Crime Policy

Download our

Hoarding Policy

Download our

Leasehold Alteration Policy

Download our

Lettings Policy (Care and Supported Housing)

Download our

Lettings Policy (General Needs)

Download our

Lodgers Subletting and Unauthorised Occupants Policy

Download our

Mandatory Occurrence Reporting Policy

Download our

Mutual Exchange Policy

Download our

New Homes Customer Care and Defects Management Policy

Download our

Parking Policy

Download our

Pest Control Policy

Download our

Pets Policy

Download our

Reasonable Adjustments for Customers Policy

Download our

Rent Collection Policy

Download our

Rehousing Policy

Download our

Responsive Repairs Policy

Download our

Safeguarding Adults Policy

Download our

Safeguarding Children Policy

Download our

Service Charges Policy

Download our

Sub-Units Policy

Download our

Succession and Assignment Policy

Download our

Surveillance Policy

Download our

Tenancy Policy

Download our

Tenant Improvements Policy

Download our

Tree Policy

Download our

Unreasonable Communication Policy

Contact us

Got specific questions about Peabody? We’re always happy to help.