This is part of our service improvement efforts: we employ an agency to carry out surveys about the services we provide you with.
The surveys are done over the phone with a random selection of residents. We have arranged for residents to be contacted only once within a six month period, regardless of how many services we have provided you with. Only on exceptional cases our overall service questionnaire may happen close to a service satisfaction survey.
The results from the surveys are used to identify areas of improvement and address any issues that may impact on our residents' satisfaction.
If you have any queries or concerns about these calls please contact us.
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