Helping you understand how to manage anti-social behaviour

Clare is one of our Community Safety Specialists. She recently shared some advice about how to deal with anti-social behaviour (ASB)

Published: 06/09/2024

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What happens when someone reports ASB? Walk us through the process 

You can contact us to report ASB or domestic abuse by calling our us on 0300 123 3456 or online.

We’ll then contact you to complete a risk assessment and talk through the details and what we can do to help. We'll discuss next steps with you and keep in touch on how things are going. 

What measures do you find most effective in preventing or reducing ASB in your home?

One of the most effective ways of dealing with ASB is through mediation. We encourage customers to take responsibility for solving personal disputes between themselves where appropriate. Therefore, we’re happy to make a referral to an independent Mediation Service. 

Mediation is voluntary and is a good way of sorting out differences between neighbours. In around 80% of cases, where neighbours meet, an agreement can be reached. 

Your first meeting will be private and only the mediators will be present, not your neighbours. As impartial third parties, our mediators enable people in conflict to have a structured conversation, allowing them to air concerns, build understanding and find ways of improving the situation creating workable, lasting solutions going forward. 

At the conclusion of the mediation process neighbours will be asked to approve a Mediation Agreement. 

If you see something illegal, or there’s an emergency, call the police on 999. And likewise, noise and ASB can also be reported to your local council. The council has Environmental Health departments which can investigate noise nuisance and, in some cases, implement Noise Abatement notices, which are legal requirements to reduce or cut out the noise altogether. 

How do you support residents who are affected by ASB? 

Listening to our residents and understanding what they are experiencing can be a way of supporting them.

We can offer advice on the best way of reporting issues and the best actions to address the ASB. 

We can refer them to other agencies such as Victim Support or support with their mental health if appropriate.

However, it is not just about supporting the victim of ASB as I often find that the person who is causing issues often have their own problems and may need help such as drug and alcohol support.

Find out more about ASB support