Resident listening events – what you told us and what’s coming next

Thank you to everyone who attended our first two listening events at Southmere Park, Thamesmead on Saturday, 12 August and Dee Park, Reading on Saturday, 7 October.

We designed the listening events to make it easy for you to meet Peabody colleagues, give feedback on services and discuss new ideas, while spending time with your neighbours.

What’s happened so far

At each session our local teams led a series of discussion groups designed to capture your feedback on issues such as:

• Repairs
• Estate services
• Investing in local communities
• Engaging and communicating with you

Colleagues from our Economic Inclusion, Communications, Advice and Wellbeing and Community Safety teams hosted marketplace stalls to promote local services and learn more from residents.

Our Customer Hub hosted a service desk to help residents log any issues or repairs on the day. A team was also available to help anyone sign up and use My Peabody - our new online platform where you can view your rent statements, make payments, update your personal details, and more. 

What you told us 

You told us you feel connected to your neighbours and were happy to be given the opportunity to meet local Peabody teams. However, you also raised several community safety issues and concerns about investment in local services.

Thank you to everyone for sharing your views about our repairs service and your frustration with managing complaints. Your feedback is helping us to work with teams to improve delays in responding and keeping you updated on complaints, missed appointments and incomplete repairs. 

What's next

We're hosting two more listening sessions to help us understand local, regional and Peabody-wide resident feedback on services. 

Once we’ve received feedback from all our listening sessions, we’ll be pulling it all together to look for patterns and themes to support our regional approach to meeting resident needs. We’ll also update you on how we’re using your feedback to improve the things that are important to you.

Upcoming resident listening events

Our next two listening events will be at:

• Old Oak Community Centre on 11 November
• Hugh Cubitt Centre on 9 December

More information

If you’ve got any questions, please contact our Customer Engagement team at get.involved@peabody.org.uk.